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Oak National Academy Website Privacy Notice


Oak National Academy is committed to protecting and preserving the privacy of visitors to our website and other people with whom we communicate electronically (for example, by email). This notice sets out information about our collection and processing of personal information related to these people and their related rights under data protection law. When we refer to “you” or “your” in this notice, we are referring to you as an individual visiting our website or communicating with us electronically. We refer to Oak National Academy as “we“, “our” or “us“.

We have a separate privacy notice for teachers who contribute, or are considering contributing, to our programme – this notice does not apply to the information that we collect about those teachers.

Oak National Academy

“Oak National Academy” is an operating name of The Reach Foundation (company number 06546261, registered charity number 1129683), whose registered address is at Reach Academy Feltham, 53-55 High Street, Feltham, England TW13 4AB. This notice relates only to the activities that The Reach Foundation carries out under the “Oak National Academy” name. We collect and process personal information relating to some individuals who visit our website, and in relation to individuals who communicate with us electronically. We act as a “controller” for the purposes of data protection law. 

What personal information will we hold about you?

The personal information that we will collect about you falls into the following categories:

Information collected automatically by our website

Our website collects some limited information about you automatically when you visit the site. We do not seek to identify you from this information or do anything with it that will affect you individually. To the extent practicable, we aggregate and/or remove anything that could be used to identify you from this information before we use it, including (where possible) anonymising IP (Internet Protocol) addresses.

This information includes, or may in the future include:

    • the IP address from which you access our website
    • information about the device used to access the site (including the number of pupils using it) and your approximate location
    • your school 
    • the pages that you click on our site, including the lessons that you view (and therefore your likely year group)
    • the time that you spend on the site and the time that you spend viewing videos on the site

Information that you input to our website

Some pages on our website invite you to input information about yourself – for example, where we invite you to sign up to receive an e-newsletter from us, or to provide feedback through a survey. In those cases the information sought is clear on the relevant page.

We also ask teachers to input their school name on some pages, and, in particular, in order to download our resources.

Information that you send to us by email or other electronic means

You may also send us information about yourself by email or other electronic means (for example, through Facebook or Twitter). In that case we will record your name and basic contact details and, of course, the information that you include in your communication.

When we invite you to provide information about yourself, it is entirely up to you whether you give us the information or not. Often, however, we will not be able to do something that you are asking for (for example, send you an e-newsletter, or respond to an enquiry) if you do not give us the information.

For what purposes do we use your information?

We use your personal information for the following purposes:

Information collected automatically by our website

We use this information to improve our website and the lessons and other materials that we provide through it. We do not use it to do anything that will affect you individually.

Information that you input to our website

The purposes for which we use this information (for example, to send you an e-newsletter) are explained on the web pages where we ask you to submit it.

Information that you send to us by email or other electronic means

We use this information to communicate with you, to respond to any enquiries that you may raise, and to manage our relationship with you.

Your personal information also forms part of a record of the conduct of our programme, the delivery of our lessons and our relationships with visitors to our website, and we, the Department for Education and (in anonymised form only) third party education research organisations use these records to oversee and assess our programme and derive insights for the education sector. The records may also in some circumstances be used as evidence of these various matters, should a disagreement arise.

We will not sell or rent your personal information or use or share your personal information for marketing purposes (other than to send you our e-newsletter, with your consent).

We may need to use or disclose your personal information in order to comply with our legal obligations.

What is our legal basis for processing your personal information?

We may occasionally seek your consent to allow us to process your personal information – for example, if you ask us to send you an e-newsletter, we may ask for your consent to use your contact details in order to send you the e-newsletter.

Generally, however, we need to collect and process your personal information, to the limited extent described in this privacy notice, so that we can pursue our legitimate interests in:

  • delivering our programme of video lessons, including administering, managing and improving the programme, deriving insights from the programme for the educational sector and resolving any related legal issues that may arise; and
  • (if you submit information to our website or send us information by email or other electronic means) communicating with you, responding to your enquiries and managing our relationship with you, all as part of delivering and improving that programme.

With whom do we share your personal information?

Your personal information may be shared with third party service providers who host and process your information on our behalf in order to support our programme. 

We share aggregated information about the use of our website with partners but this does not involve disclosure of information from which you could be identified.

We may also need to disclose your personal information in order to protect our legal rights and comply with our legal obligations.

Do we transfer your information internationally?

Some of our service providers are located outside the UK and the European Economic Area, in countries which do not have similar data privacy laws. Where we need to transfer your personal information to those service providers, we will have put in place contractual safeguards to ensure that your information is protected Contact us if you would like to see a copy of those safeguards. 

How long do we keep your personal information?

We will delete your personal information when we no longer need it in order to manage and deliver, or as a record of, our programme or (where relevant) our relationship with you. In particular, unless we need to keep information for longer because (for example) a dispute arises:

  • information about your visits to our website will be held for up to 365 days after the start of each session
  • email newsletter subscription information will be held until you cease to subscribe, or the email newsletter is no longer published, and then for 5 years and then deleted
  • we retain emails and other electronic communications for 5 years after they are sent or received, and then delete them


We are committed to doing all that we can to keep your personal information secure. We have set up systems and processes to prevent unauthorised access or disclosure of your information. 

We also make sure that any third parties that process your information on our behalf keep your personal information secure.

Your rights

You have the right to request:

  • further information about how your personal information is processed
  • a copy of your personal information
  • that anything inaccurate or out of date in your personal information is corrected

You can also:

  • object to our processing of your personal information
  • request that we erase your personal information
  • request that we restrict our processing of your personal information in certain circumstances

Further information about these rights is available at

Please Contact us if you would like to exercise any of these rights. 

You also have the right to lodge a complaint with the office of the UK Information Commissioner – see