Lesson video

Hello, my name is Mrs. Antrobus.

Welcome to "Computing." I'm so glad you could join us for today's lesson.

We are going to be learning all about the skills for the world of work.

Welcome to today's lesson from "IT and the World of Work." Today's lesson is called "Skills for the World of Work." And by the end of this lesson, you'll be able to identify the communication skills required to develop a positive online presence within the workplace.

We'll be using these key words throughout today's lesson.

Let's go through them now.

Communication, communication: sharing information.

Netiquette, netiquette: rules for communicating respectfully and appropriately online.

Today's lesson were broken down into two sections.

The first section is "Evaluate effective online communication," and the second section is "Identify essential skills for the modern workplace." Let's get started.

Now, we are going to consider online etiquette, or netiquette as is known.

Netiquette is made up of these two words, internet and etiquette.

Do you know what each of these words means? Do you know what netiquette means? Have a think about that, pause the video.

Okay, well, netiquette means, the word netiquette refers to the rules for communicating respectfully and appropriately online.

Okay, we're going to use this "fill the blank" activity to check your understanding.

I'm going to read the paragraph and then you're going to fill in the blanks.

"Netiquette is made up of two words: and etiquette." "The word netiquette refers to the, for communicating respectfully and online." Choose from the three words below, rules, appropriately, internet.

Pause the video.

Okay, how did you do? Let's have a look together.

Netiquette is made up of these two words, internet and etiquette.

The word netiquette refers to the rules for communicating respectfully and appropriately online.

How did you do? Well done if you got them all.

If not, maybe look back on the information we've just considered.

Let's take a closer look at the rules for communicating respectfully and appropriately online in the workplace.

First of all, do not type in capitals.

Typing in capitals can make the person who receives your message think that you are shouting or angry.

Don't send silly emails or jokes, the receiver may have the same sense of humour and may be offended.

Don't email while angry.

Emailing when you're angry may result in you saying something that you later regret.

It could lead to friction in the workplace or disciplinary action.

Don't use abbreviations.

Using abbreviations can make your writing less accessible to people who aren't familiar with these meanings.

Don't use emojis.

Emojis can be interpreted in various ways by different people, which may lead to misunderstandings.

Additionally, they can be perceived as unprofessional in certain contexts.

Be concise and stick to the point.

Busy workers may have limited time to read emails, so emails should be brief and avoid waffle.

Stick to your main points.

You may find it helps to use bullet points rather than long paragraphs.

Pick the right tone.

The tone is the feeling or attitude that you want to convey in your email.

Your tone may be sad, angry, excited, professional, friendly, or argumentative.

Choosing the right tone helps ensure that your message is understood in the manner that you intended.

Think before sending.

Reread your message.

By checking your messages before sending them, you can correct any spelling and grammar errors, and ensure that your writing is clear and professional.

Consider other people's privacy.

Ask permission before forwarding an email to a third party.

It's important to ask people for permission to share their emails with others.

People have the right to decide who they do or do not connect with.

Check the recipients before sending an email.

This is really important.

It's important to check the recipients of an email before sending so that you don't divulge the wrong information to the wrong person or offend or confuse anyone.

Send things in a timely manner.

Busy workers will need time to review documents and information prior to any meetings.

Sending a document just before a meeting will not give people enough time to review the document properly and prepare for the meeting.

Have clear titles for emails.

A clear email title lets the recipient know what the email is about before they open it.

This can give them confidence that the email is trustworthy and also encourage them to read it promptly if it's important.

Use a professional email address.

When using email for professional purposes, it's important to use a sensible and professional email address.

Rockstarchick@email.

com may give people the wrong impression and you may come across as unprofessional.

When copying emails to others, there are two options.

Carbon copy: You can use CC to copy in multiple recipients.

Everyone will be able to see who you have sent the email to.

Blind carbon copy: You can use BCC to copy in multiple recipients, but nobody will be able to see who else you've sent the email to.

This might be useful if you wanted to send an item or a document to a number of customers who don't necessarily need to see each other's emails and wouldn't want those emails divulging to other people.

It's important to think carefully about when it's appropriate to send an email to individuals by CC or BCC.

Okay, let's check your understanding.

You're going to match sending method to its description.

The sending methods are carbon copy, blind copy, and to.

The descriptions are: "Use this to send a copy of your email to multiple recipients.

Everyone will be able to see who else you have sent the email to." "Use this to send your email to selected people.

Everyone will be able to see who else you have sent the email to." "Use this to send a copy of your email to multiple recipients.

Nobody will be able to see who else you've sent this email to." Have a go at matching up the description and the sending method.

Pause the video now.

Okay, how did you do? Carbon copy: Carbon copy, use this to send a copy of your email to multiple recipients.

Everyone will be able to see who else you have sent the email to.

Blind copy: Blind copy, use this to send a copy of your email to multiple recipients.

Nobody will be able to see who else you've sent the email to.

To: Use this to send your email to selected people.

Everyone will be able to see who else you've sent the email to.

How did you get on? Did you get them correct? If not, go back and check the information again.

Okay, now you're going to have a go at answering some questions.

Answer the following multiple choice questions to see how good your online communication skills are.

Number one, when sending an email to a client, how should they be addressed? A: Hi, Barry.

B: Hi, Mr. B.

Williams. C: Dear Barry.

D: Dear Mr. Williams. Pause the video while you think about it.

Okay, so the correct answer is D: Dear Mr. Williams. This is a formal way of addressing your email.

Mr. Williams is more appropriate than using somebody's first name.

Okay, let's have a go at question two.

What could be the impact of this line in an email? You should not have expressed it in that way.

A: It will be assumed that the sender had accidentally hit the caps lock key.

B: The recipient will be upset because it's like the sender is shouting.

Or C: The recipient would just read the email.

D: The recipient would laugh at the comment.

Pause the video and pick the correct answer.

Okay, how did you do? Let's have a look at the correct answer.

The correct answer is B: The recipient will be upset because it is like the send shouting.

As we said earlier, it's not advisable to use caps locks when sending a message.

People may think that you are angry or shouting at them in some way.

Question three, how should you close a formal email welcoming a new client to your business? A: Kind regards.

B: Yours truly.

C: Cheers.

D: Thanks.

Pause the video and we'll come back in a moment to see if you've got the correct answer.

Okay, how did you do? Let's see what the correct answer is.

The correct answer is "Kind regards." This is the most appropriate way of closing an email in a formal way.

Question four, you're sending an email to inform your colleagues of some very important news that you are very excited about.

You want to emphasise how excited you are by using lots of exclamation marks.

Is this a good idea? Here are the responses: A: Yes, because it will get the point across.

B: Yes, because you are excited.

C: No, because exclamation marks should be used sparingly.

D: No, because it shows poor use of grammar.

Pause the video while you think about the answers.

Okay, how did you get on? Let's have a look at the correct answer.

The correct answer is "No", C, because your exclamation marks should be used sparingly.

Question five, you are attending a meeting and have created some documents that are needed for it.

When should you send an email containing these documents as attachments? A: At least one day before.

B: The morning of the meeting.

C: Minutes before the meeting.

D: One hour before the meeting.

Consider the responses and pause the video.

Okay, let's see the answer.

The correct answer is "At least one day before." This gives the people who are going to attend the meeting plenty of time to read the documents that are attached so that they can be fully prepared for the meeting.

Question six, why is this important to have a clear, concise subject line for every email you send? So the recipient can.

A: Delete it if it's not relevant to them.

B: Can forward it to the right person.

C: Can ignore it.

Or D: Can have an idea of what the email is about and open it when they need to.

Pause the video and consider your response.

Okay, let's see the correct answer.

The correct answer is D: can have an idea what the email is about and open it when they need to.

This is really important because when you're working in a busy place in a business, you may receive many, many emails every day, so if you have a clear, concise title, then you can understand what the email is about and reply to it an appropriate time.

Seven, is the email address, shabbyshazza321@email.

com, appropriate to use when applying for a job? Let's have a look at the responses.

A: Yes, because it reflects the fun personality.

B: Yes, because it's original and stands out.

C: No, because it gives the wrong impression.

D: No, because it doesn't give a surname.

Pause the video and consider your response.

Okay, what did you choose? Let's see if you were correct.

The correct answer is C: No, because it gives the wrong impression.

Shabbyshazza321@email.

com is not a professional email.

It's not the kind of email that you would want to send to people in your business, and it doesn't give a good impression.

Question eight, the use of emojis is frowned upon in business messages.

How can emails be sent so the recipient is not offended? A: Ensure that the tone of the message is appropriate.

B: Use very formal language to get the point across.

C: Use a joke to relax the recipient.

D: Start the email by using the term, "Hey." Okay, pause the video and consider the responses, and pick the correct one.

Okay, how did you get on? Let's have a look at the correct answer.

The correct answer is A: Ensure that the tone of the message is appropriate.

Emojis aren't really appropriate in the world of work.

That's why we shouldn't really use them.

Okay, now we're going to have a look at task A.

You're going to read through the four scenarios, and you're going to identify examples of effective online communication within each email, then identify any areas that could be improved, stating what is wrong and how it could be addressed.

Let's have a look at the scenarios together before you get started.

"To: shabbyshazza123@mail.

com.

Subject: Inappropriate email address.

Hey, Shabbz, Wot is goin on wid dis email address.

It is totally UNIMPRESSIVE to have such a RIDICULOUS email!!!!! In future, please refrain from contacting the company using the address as no further correspondence will be forthcoming.

May I recommend that you create an additional email account with an improved address that reflects a professional nature.

We may then accept an application for future opportunities.

Kind regards, F Kenners." Okay, pause the video and identify effective communication in this email, and also any areas that you think could be improved.

Okay, how did you get on? Let's have a look at an example.

So Laura wrote, "This email has an appropriate subject line at the top, but then starts by addressing the recipient with, 'Hey, Shabbz'.

This is inappropriate for a business email.

Also, there is misuse of capital letters and exclamation marks, and use of informal language, 'Wot is goin on wid dis?' This makes the email look unprofessional.

The tone of the email is rude." How does this compare to your response? Have you included as much detail as Laura? If not, maybe go back and have another look.

Okay, moving on to our second email.

"To: Subject: Meeting documents.

Hi, Gemma, I have attached the documents you requested yesterday for the meeting happening shortly.

My apologies for the delay, but there was an emergency that I needed to attend to.

See you in a bit.

Flick.

F Kenners.

Administration department, Keller Industries, Bembridge, IoW.

Phone: 01117 99526." Again, pause the video and identify effective communication and areas that need improving.

Okay, time for some feedback.

Let's have a look at what Laura said.

Laura said, "There is no recipient email address, so the email wouldn't actually send.

Also, the use of emojis is inappropriate in a business setting, and the sign-off, 'See you in a bit' is quite informal." How did your response compare to Laura's? Did you identify the same areas for improvement? Okay, moving on to the next email.

"To: Hello.

Subject: Hi there, I'm very interested in the opportunity to work with you as a copywriter.

I would greatly appreciate more information about this position and kind of request they'd be sent to me via email at your earliest convenience.

Cheers, Sunil Khan." Okay, pause the video, and identify any areas for improvement or any effective communication that you can see.

How did you get on with this one? Let's have a look at our example.

Laura said, "This email wouldn't send either, because instead of an email address, the sender has written, 'Hello'.

There isn't a subject in the subject line at the top, and the greeting, 'Hi there', and the sign-off, 'Cheers', are too informal." Did you identify those areas for improvement also? Let's have a look at one more email.

"lttoby@mail.

com.

Proposal: Dear Luke, thank you for selecting me for the new task.

I have been busy working on the outline of the proposal and have attached it for your review.

I hope you like it as I'm anticipating a big bonus from all the work I have done.

Do you remember Shirley from admin? I bumped into her at the supermarket the other day, and she sent her regards.

Mad as a hatter that woman is, don't you think? Anyhoo, bit off topic there, but hey ho, look forward to your response.

Regards, Phil." Okay, pause the video, and again, identify any areas of improvement or any effective online communication.

Okay, this is what Laura had to say.

"The spelling and grammar in this email are poor, which looks unprofessional.

There is use of informal language, 'anyhoo, bit off topic, but hey ho.

' There is also inappropriate content as a sender call Shirley from admin, 'mad as a hatter', which is completely inappropriate behaviour in the workplace." Did you agree with those areas for improvement? Okay, after completing task A, you should now have a clear understanding of how to effectively communicate online, particularly using emails.

We're now going to move on to the second section of today's lesson, "Identify skills for the modern workplace." To be effective within a modern workplace, it's essential to have the following skills: digital literacy, communication, collaboration, and teamwork.

Okay, let's check your understanding.

Name three of the four skills that are essential for the modern workplace.

Pause the video and see what you can remember.

Okay, how did you get on? Let's have a look at the four skills that are essential for the modern workplace.

One: digital literacy, two: communication, three: collaboration, and four: teamwork.

How did you do? Let's first of all have a look at digital literacy.

As the world moves away from more traditional practises, digital literacy skills are being of essential for workers in the modern workplace.

Being digitally literate means that a person can use digital tools effectively, safely, and responsibly to complete tasks.

Think about all the digital skills you have when you complete work in school or even in your social life.

Okay, let's check your understanding.

We're going to read the paragraph and then you're going to fill in the blanks with the words at the bottom of the screen.

"As the world moves away from more traditional practises, digital literacy skills are becoming, for workers in the workplace." "Being digital means that a person can use digital tools effectively, safely, and to complete tasks." Choose from the four words at the bottom, literate, responsibly, modern, essential.

Pause the video while you have a go at the task.

Okay, let's see how you got on.

As the world moves away from more traditional practises, digital military skills are becoming essential for workers in their modern workplace.

Being digitally literate means that a person can use digital tools effectively, safely, and responsibly to complete tasks.

How many do you get correct? Maybe go back if you're not sure on some of these responses.

Let's look at communication.

Being able to communicate effectively is a key skill.

This could include communicating via instant messages, emails, or video calls.

Clear communication is vital to ensure that the message you are trying to convey is fully understood.

Collaboration: Collaborating with others is essential when you're working together towards a common goal.

Collaborative working can support brainstorming and problem solving, and organisations can benefit from the sharing of expertise within the staff team.

Teamwork: In a teamwork situation, tasks are distributed based on each person's skillset.

The team members work in their independent areas to meet a common objective.

There is often a hierarchal structure with managers at the top, so being able to work with a variety of different stakeholders can be an advantage.

Can you think of further skills that are needed in the modern workplace? Pause the video while you have a think.

Okay, moving on to task B.

We're going to read the job titles, then choose two, and consider type of tasks you would need to do in each role.

You're going to list some of the essential skills needed for each role and explain how you would use these skills in practise.

A, a games artist: creating images to be used in a computer game.

B, a social media manager: creating content for a pet food company.

C, an online tutor: supporting groups of GCSE students.

D, a data analyst: analysing data for a weather station.

Okay, pause the video.

You're going to choose two job titles and you're going to list the essential skills and how they will be used in practise.

Okay, let's have a look at some responses and you can compare them to your own.

Andeep said that "The games artists will need to work as part of a team, probably under a project manager who will oversee the project.

The team members will each have their own unique role, for example, animators or programmers.

The game artists will need digital literacy skills to create drawings using technology, and will also need to use communication and collaboration tools to work closely with their team." Did you choose "Games artist," and did you have as much detail as Andeep? Okay, let's look at the response that Andeep chose for social media manager.

"The social media manager will need to communicate well with the pet food company to understand their brand.

They will then need to communicate the brand image publicly addressing the target audience.

They will need digital literacy skills, including the ability to create and share multimedia posts for a chosen audience.

They will also need a good understanding of what is and isn't appropriate to post online." Did you choose "social media manager", and did you identify the skills that will be needed and how they will be applied? Okay, let's look at the next.

Online tutor, Sophia said, "Although they might work independently, I think the tutor will need to communicate effectively using remote calls with their groups of students.

They will need to book in times for each session, possibly using a range of digital literacy skills, such as emailing parents and booking dates on shared calendars.

They will also need good problem solving skills to help students troubleshoot technical issues remotely." Okay, that was a great response for Sophia.

How does it compare to yours? Make sure you put enough detail in your responses.

Okay, let's move on to next.

Data analyst, Sophia said, "The data analyst will need to be able to interpret data in the form of digital graphs and charts, and communicate their findings effectively to their team.

This might mean interpreting technical words so that the others in the team can understand the words fully.

The analysts might need digital literacy skills such as a report writing or the ability to create presentations based on their findings." Again, that's a really good response from Sophia.

How does it compare to yours? I'm sure you were able to identify the skills needed and apply them successfully, well done.

We have come to the end of today's lesson, and you've done a fantastic job, so well done.

Let's summarise what we have learned.

Collaboration platforms are used for project management, document sharing, task tracking, and team updates.

Communication platforms are used for meetings, messaging, and discussions.

Netiquette refers to the rules of communicating respectfully and appropriately online.

Digital literacy, communication, collaboration, and teamwork are all essential skills for the modern workplace.

Thank you for taking part in today's lesson, and I look forward to seeing you next time.