comments on a design to help improve or refine it

Feedback and evaluation

Design and technology

In this unit pupils will develop designing and making principles knowledge with an explicit focus on exam technique.

Some feedback may be too expensive or impractical to implement.

All feedback must come from one person to be valid.

Feedback always leads to major product redesigns.

Companies ignore feedback unless legally required.

Why don’t industries act on every piece of feedback they receive?

Consider if the feedback is detailed and specific

Check if multiple customers report the same issue

Compare the cost vs. benefit of making a change

Put the steps of evaluating feedback in the correct order:

Using real-time information from a flight simulator

Match the feedback method to its correct industry example:

Legal and {{}} standards ensure that products do not cause any harm to the user.

Monitor the issue and check if more customers report it

A company receives feedback about a minor issue only a few customers mention. What is the best response?

Introduced alternative ingredients based on customer demand

Improved battery life after complaints about fast drainage

Added software updates to improve driver assistance features

Adjusted its menu to offer healthier options

Match the industry to the type of improvement made based on feedback:

To gather information about customer needs and preferences

What is the main purpose of market research?

Asking people about their product preferences

Watching how users interact with a design

Match each research method to its correct example:

To improve quality and meet customer needs

To create completely new products every time

They help companies understand what customers like and dislike.

They allow companies to copy competitors' designs.

Why are product reviews useful for companies?

Product analysis helps companies stay {{}} by creating new or improved products.

A phone company reduces costs by removing key features.

A shoe brand tests different materials to make trainers more comfortable.

A company ignores customer feedback and continues with the same design.

A brand copies a competitor’s product exactly without any changes.

Which of the following is an example of using product analysis to improve a design?