Hello, my name is Miss Willow and I'm going to be your teacher for today's lesson.

Today's lesson is called Healthcare Clinics, Drop-in Centres and Online Services and it fits into the unit Staying Safe and Healthy.

How do I use the healthcare system? During this lesson, we're going to be talking about some sensitive and sexual content, so we require you for this lesson to have an adult with you.

If at any point you do feel worried or uncomfortable, it's really important that you close the screen and speak to an adult that you trust.

Okay, let's make a start.

By the end of today's lesson, you'll be able to describe what local clinics, drop-in centres and online services offer and assess their suitability for your needs.

Before we get started with today's lesson, we're just gonna go over some ground rules to help make sure that everyone feels safe and comfortable in today's lesson.

Laura says that we need to listen to others.

It's okay to disagree with each other, but we should listen properly before we make any assumptions or before we decide how to respond.

When we disagree with someone else, it's important to challenge the statement and not the person themselves.

Andeep says we need to respect each other's privacy.

It's to discuss examples, but we shouldn't use any names or descriptions that identify anyone, including ourselves.

If we want to share a story or an experience, we can refer to someone as my friend.

This means that we're not giving away any identifying information.

Jacob says we need to not have any judgement.

We can explore any beliefs and misunderstandings about a topic without fear of being judged.

And finally, Izzy reminds us that we can choose our level of participation.

Everyone has the to choose not to answer a question or to join in with discussion, and we should never put anyone on the spot.

We're now going to have a look at our keywords for today's lesson.

First of all, we have clinic.

This is a healthcare facility where patients receive medical treatment or advice.

Next, we have online services.

In this context, we're talking about health services that can be accessed via the internet for advice and consultations.

And finally, we have drop-in centre.

This is a place where individuals can receive immediate help and services without needing to make an appointment.

Today's lesson is split into two learning cycles.

By the end of our first learning cycle, we'll have answered the question, what local or online help can I access for health? And by the end of our second learning cycle, we'll have answered the question, what help does each place or service give? Let's make a start on our first learning cycle.

What local or online help can I access for health? Dr.

Elsie says that the UK's health service is called the National Health Service or the NHS, and they have a wide range of services that you're able to access.

It's important to choose the service to help get the best care for you and your specific needs.

Most treatment on the NHS is free to access, but some services will charge.

It's important to remember that all health and dental care is free for young people under the age of 18.

Dr.

Elsie says there are a wide range of specialist staff in the NHS, and we want to make sure that we help you as quickly as possible.

Understanding what each clinic does and how to access these is the best way to get treatment in a timely and effective way.

The best ways to access the correct services are by searching the NHS website for local clinics.

This will tell you the location, its opening times, services provided, and it'll explain if an appointment is needed and how to book one if you do need to book an appointment.

You can also make sure that you're accessing the correct service by calling 111.

You will need to answer some questions and describe some of the symptoms you're experiencing, but then the call operator will be able to direct you to the correct service to make sure that you're getting the appropriate care for what you need.

As a guideline, if the condition is life-threatening, you should call 999 so that you can go to the accident and emergency or A&E at a hospital.

If the condition is minor or it isn't urgent, you could try a pharmacy or a walk-in clinic.

If the condition needs a referral, it's important to see your GP as they'll be able to help.

And if you're not sure, you can call 111 for advice.

This is available 24/7 or you could use NHS online services for information and support.

Let's do a check for understanding to see how you're doing.

I'd like you to match the condition type to the correct service to use.

We have if the condition is life-threatening, if the condition is minor or non-urgent, if the condition needs a referral, if the condition is unclear, and here are some of the services.

Try a pharmacy or walk-in clinic, call 111 for advice or use NHS online services, call 999 so that you can go to A&E or see your GP.

Can you match the condition to the correct service to use? Pause the video and we'll go through the correct answers in a few minutes.

Okay.

Let's go through each answer to see if you got it correct.

For if the condition is life-threatening, you should have said that you should call 999 so that you can go to an A&E.

This is accident and emergency at a hospital.

If the condition is minor or non-urgent, you should try a pharmacy or walk-in clinic.

If the condition needs a referral, you should see your GP.

And if the condition is unclear or you're just not sure, you can call 111 for advice or use NHS online services, which are available 24-7.

What local or online help can I access for health? You can get help from your GP surgery.

You can make an appointment using their online booking system or by calling them up.

They're able to prescribe medication, make further referrals to other specialist clinics or offer places to go for more information or support.

You can also get help from a pharmacy.

You can visit your local pharmacy and they can often give you advice on minor conditions and medication or they can advise you where to go for further tests or treatment.

You can also use their online services to manage your prescriptions.

You can also access help from a nurse.

You can make an appointment to see a nurse using your local surgery's online booking system or by calling.

Nurses can help with health checks, tests such as blood pressure, vaccinations, health and lifestyle advice or wound dressings.

You can also get help from a dentist.

You can make an appointment to see a dentist via your local practice's online booking system or by calling them up.

Dentists can help with emergency dental care, dental check-ups, advice on oral hygiene or any other dental related concern.

These are concerns that are related to our teeth.

Let's have a look at answering the question when should I see a nurse or GP.

If you want something like a flu jab, a blood test or a smear test you could see a nurse.

If you are experiencing chest pain you should see a GP.

If you're experiencing a minor infection or sore throat you could maybe see either a nurse or GP depending on your individual needs and what's available and for a prescription for a long-term issue you could speak to either a nurse or a GP.

Dr Elsie says that if you're unsure, call your doctor's surgery and we can help you to make the right appointment.

Let's do another check for understanding.

If someone needed to go for a health care check-up including a blood test what should they do? Should they a, make an appointment with a nurse, b, make an appointment with a pharmacist or c, call 999 for emergency care.

What do you think? Pause the video and have a think to yourself or talk to the people around you.

Well done if you said that a is correct.

If someone needed to go for a health care check-up including a blood test they should make an appointment with a nurse.

Well done if you said the same thing.

Here we have Paramedic Courtney.

She says that it's important that we access the right service to avoid going to A&E when we don't need to.

This means that we can get the appropriate care for our need, can receive care in a timely way and we can also save the NHS time and money.

When you think about the care that you need, use this checklist to help you figure out which service would be most appropriate for you.

Think about what are the symptoms, how urgently do I need care, is it an emergency or is an appointment needed.

These questions will help you to decide if local or online help is more appropriate.

Let's do another check for understanding.

Is the statement true or false? We should always go to A&E for every type of illness.

What do you think? Is this true or false? Pause the video have a think to yourself or talk to the people around you.

Well done if you said that this is false but why? You might have said that we should only go to A&E when it's a genuine emergency.

For example we're experiencing a life-threatening condition.

This is because we need to avoid overwhelming the emergency services and to ensure that we get the appropriate care for our need.

Well done if you got this right.

Many services are drop-in clinics.

These are clinics that you can visit without a pre-booked appointment.

These clinics are designed for quick same-day access to health advice, treatment or tests for non-emergency issues.

Your local drop-in clinic can be found online and they may even offer online services such as video appointments, web chat advice or text message support.

Here are some key features of a drop-in clinic.

There's normally a specialist clinic.

It's normally a specialist clinic.

For example it might specialise in sexual health, diabetes or asthma support.

For a drop-in clinic there's no appointment needed.

They can also offer advice, treatment, and sometimes medication.

Drop-in clinics are staffed by doctors, nurses and specialist health care workers.

They're often open outside of normal GP hours, for example on weekends or late in evenings and they're also often first come first served which means that you may need to wait before you're seen.

Here are some key features of a walk-in clinic or an urgent treatment centre.

There's no appointment needed.

They're often open outside of normal GP hours.

How quickly you are seen is assessed based on urgency, so you may need to wait if your condition isn't urgent.

They offer general health care services and they're usually most appropriate for minor illnesses and injuries but for conditions that can't wait for a GP appointment.

They're also often staffed by doctors, nurses and health care workers.

Dr Elsie says that when your doctor sends you to see a specialist at a hospital or clinic you become an outpatient.

This means that you are a patient there but you just go for appointments and then you go home the same day.

If you're an inpatient this is a bit different because it means you need to stay overnight or longer in the hospital while you receive treatment.

For this check for understanding I'd you to list three features of a drop-in clinic.

Pause the video and we'll go through some potential answers in a few minutes.

Okay.

Let's see what you might have said.

Some features of a drop-in clinic include that it's normally a specialist clinic.

There's no appointment needed you can just walk in.

They can offer advice, treatment and sometimes medication.

They're staffed by doctors, nurses and specialist health care workers.

They're often open outside of normal GP hours and they are first come first served.

Well done if you had any three of these.

We're now moving on to our first practise task.

For this task I'd you to complete the paragraph to outline the different health services available.

When you need health care in the UK the blank offers a wide range of services.

To find the services you can search NHS blank or call blank for advice available 24/7.

For life-threatening conditions call blank to go to A&E.

For minor or non-urgent issues try a blank or a walk-in centre.

Your blank surgery can prescribe medication and make referrals while blank can give advice on minor conditions and help manage prescriptions online.

For health checks, blood tests and vaccinations you should make an appointment with a blank.

Many services offer drop-in clinics where no blank is needed and these operate on a first come first serve basis.

Understanding these different services helps avoid blank services and ensures appropriate care in a timely way.

Where I said the word blank can you decide which word is missing? Pause the video and we'll go through the completed paragraph in a few minutes.

Let's see what you might have said.

Here are our missing words in order.

NHS, online services, 111, 999, drop-in centre, GP, pharmacies, nurse, appointment, and overwhelming.

Let's have a look at these words in our paragraph.

When you need health care in the UK the NHS offers a wide range of services.

To find the service you can search NHS online services or call 111 for advice available 24/7.

For life-threatening conditions call 999 to go to A&E.

For minor or non-urgent issues try a drop-in centre or walk-in centre.

Your GP surgery can prescribe medication and make referrals while pharmacies can give advice on minor conditions and help manage prescriptions online.

For health checks blood tests and vaccinations you should make an appointment with a nurse.

Many services offer drop-in clinics where no appointment is needed and these operate on a first come first serve basis.

Understanding these different services helps avoid overwhelming services and ensures appropriate care in a timely way.

Well done if you put these words in the correct place.

It's time to move on to our second learning cycle.

What help does each place or service give? Not all clinics offer the same services and this is important to remember.

It's important to know which services are offered where and how to access these.

For example at GP surgeries or nurse appointments you're able to get support for general health issues and long-term conditions.

You can access these through pre-booked appointments and sometimes there are same day appointments available if you call early in the morning.

At a pharmacy you can get help for minor ailments, health advice, over-the-counter medication and repeat prescriptions.

You can access these by walking in and sometimes pre-booked appointments are available if you want to speak to the pharmacist for longer.

At a specialist clinic this helps with a more specific medical area such as dermatology or physiotherapy, and you can access this through pre-booking but you may need a referral from the doctor or a hospital.

At mental health clinics you can get support with counselling, therapy and psychiatric services.

These are often pre-booked usually accessed through referral from a GP or self-referral.

At a walk-in clinic or urgent treatment centre you can get support with minor injuries and illnesses and you can access these through a walk-in service.

No appointment is needed but there may be a wait depending on how urgent your condition is.

At a dental surgery you can get help with dental check-ups and your oral health more generally.

You can access this by pre-booking at a dentist in advance but sometimes same-day treatment is available in an emergency.

At sexual health clinics you can access STI testing and prevention and you can also get advice and support around contraception and general sexual health advice.

You can access this support through booking an appointment but many are also dropping clinics.

Let's do another check for understanding.

Is this statement true or false? Urgent treatment clinics require an appointment.

What do you think? Is this true or false? Pause the video, have a think or talk to the people around you.

Well done if you said that this is false.

But why? You might have said that you can go to an urgent treatment clinic without an appointment but you may need to wait based on how urgent your issue or condition is.

Well done if you said this or something similar.

Thinking carefully about the symptoms or needs that you have can help you to access the right service.

If for example your symptom is that you need an STI check or contraception advice, you would need sexual health services and you would access this through a sexual health clinic.

For a flu jab or travel vaccines, this means that you need vaccinations and you could contact a GP or a pharmacist.

If you have chest pain or trouble breathing this means that you need emergency care and you should go to A&E or call 999.

If you're experiencing anxiety, low mood or mental health concerns this means that you need mental health support and you can access this through self-referring to mental health clinics or you can be referred to them by a GP.

Let's do another check for understanding.

Can you finish the sentence? Pharmacies are suitable for a, emergency dental care and tooth extractions, b, advice on minor conditions and medication guidance, c, blood tests and vaccinations or d, managing your prescriptions online.

What's a pharmacy suitable for? Pause the video, talk to the people around you or have a think to yourself.

Well done if you said that pharmacies are suitable for advice on minor conditions and medication guidance and they're also suitable for managing your prescriptions online.

Well done if you got this right.

Walk-in clinics or urgent treatment centres are often situated at the local hospital but you should always check the location before you travel.

Some examples of conditions to go to an urgent treatment centre include sprains and strains such as a twisted ankle or pulled muscle or minor fractures such as suspected broken fingers or toes.

They can organise x-rays to check if it needs further treatment and give you crutches to help.

You would also need to go to an urgent treatment centre if you have a cut or wound that needs stitches or dressing, but it isn't severely bleeding so you don't feel that you need to go to A&E.

You might also need to visit an urgent treatment centre for skin infections or rashes, high temperature often called a fever in adults or children who are otherwise well, minor eye injuries or infections for example if you have something in your eye or if you have conjunctivitis.

You could also go for minor burns or scalds or painful or mildly infected insect bites or stings.

You would also go for ear and throat infections, this may mean that you're experiencing earache or you have a sore throat with mild fever.

Dr Elsie says to remember that medical professionals are here to help with advice, treatment and medication for a whole range of healthcare concerns.

You should never feel embarrassed or worried to talk to us, it's our job.

If you have any initial healthcare concerns or you're not sure where to start you can always ask a trusted adult for advice.

Let's do another check for understanding.

Urgent treatment centres and walk-in clinics are suitable for a serious injuries like broken bones or deep cuts that won't stop bleeding, b minor injuries like a sprained ankle that require urgent care, c getting a repeat prescription for a medication or d an asthma attack, chest pain or difficulty breathing.

What are urgent treatment centres and walk-in clinics suitable for? Pause the video, talk to the people around you or have a think to yourself.

Well done if you said that b is correct.

Urgent treatment centres and walk-in clinics are suitable for minor injuries like a sprained ankle that require urgent care.

Well done if you got this right.

It's time to move on to our final practise task.

I'd like you to read Jacob's problem and advise him on where he should go, whether he needs an appointment and what to expect when he gets there.

Jacob says, "I have just twisted my ankle playing rounders in the park with my friends, it's swollen, painful and I'm struggling to walk on it but it doesn't look broken.

My dad called my GP surgery but they're closed because it's the weekend.

It isn't bad enough to call an ambulance or go to A&E.

What should we do?" Pause the video and we'll go through some potential answers in a few minutes.

Okay, let's see what advice you may have included.

You might have said that Jacob needs to be taken to the urgent treatment centre.

No appointment is needed and they're generally open outside of GP surgery hours.

He doesn't need to visit A&E because the injury is not life-threatening.

When he gets there he'll be assessed and he may need to wait depending on how urgent his case is.

When he's examined he may be given an x-ray or even crutches if needed as well as follow-up help and support.

We're now going to summarise the key learning from today's lesson.

In today's lesson we've learned that local healthcare clinics offer a range of services to meet different health needs.

Drop-in centres provide immediate specialist support without the need for an appointment.

Urgent treatment centres can offer treatment for minor illnesses and injuries that can't wait for a doctor's appointment.

Online services are available for advice, consultations and prescriptions.

Not all clinics provide the same services and choosing the service depends on your symptoms and how urgent it is.

Clinics often specialise in certain areas such as sexual health, mental health or long-term conditions.

Evaluating each service helps to ensure that you access the most suitable care for your condition.

In today's lesson you may have found you've got some worries or questions and if you do it's important to share these with a trusted adult.

There's also some resources on the screen that are there to help you too.

Well done for your hard work today, I hope to see you in another lesson soon.