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      Skills for the world of work

      Lesson details

      Learning outcome

      I can identify the communication skills required to develop a positive online presence within the workplace.

      Key learning points

      1. collaboration platforms are used for project management, sharing documents, task tracking and team updates
      2. communication platforms are used for meetings, messaging and discussions
      3. netiquette refers to the rules for communicating respectfully and appropriately online
      4. digital literacy, communication, collaboration and teamwork are all essential skills for the modern workplace

      Keywords

      • Communication - sharing information

      • Netiquette - rules for communicating respectfully and appropriately online

      Common misconception

      Communication in the workplace is the same as communication with family or friends.

      Communication in the workplace should be formal and professional. Slang language, abbreviations and emojis should be avoided.

      Teacher tip

      Model conversations face-to-face that people have when communicating via technology. Pupils might reconsider how they present themselves online compared to face-to-face.

      Licence

      This content is © Oak National Academy Limited (2026), licensed on Open Government Licence version 3.0
      except where otherwise stated. See Oak's terms & conditions
      (Collection 2).

      Lesson video

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      Prior knowledge starter quiz

      6 Questions

      Q1.
      What term describes the quality of something being easy to use, easy to understand and physically reachable?

      Correct Answer: accessibility, accessible

      Q2.
      What is the purpose of assistive technologies?

      to replace traditional communication methods
      to improve IT system performance
      Correct answer: to help individuals with disabilities engage in digital environments
      to limit collaboration opportunities

      Q3.
      Which tool is best for virtual face-to-face communication?

      instant messaging
      Correct answer: video conferencing
      email
      discussion forums

      Q4.
      Arrange these steps for ensuring accessibility on communication platforms into the correct order:

      1 - Identify user needs.
      2 - Implement accessibility features.
      3 - Test the platform's usability.
      4 - Provide training for users.

      Q5.
      What term describes the practice of including different types of people and treating them all fairly and equally?

      Correct Answer: inclusivity, inclusive

      Q6.
      Which of the following is NOT an assistive technology?

      braille displays
      eye-tracking devices
      adaptive keyboards
      Correct answer: antivirus software

      6 Questions

      Q1.
      What term refers to the rules for communicating respectfully and appropriately online?

      Correct Answer: netiquette

      Q2.
      Match each communication platform to its primary use:

      Correct Answer:email,sending formal messages
      Correct Answer:video conferencing,hosting virtual meetings
      Correct Answer:messaging apps,instant communication
      Correct Answer:discussion forums,facilitating group discussions

      Q3.
      What are collaboration platforms primarily used for?

      Correct answer: sharing documents, tracking tasks and managing projects
      hosting online meetings
      sending informal messages
      playing team-building games

      Q4.
      What term refers to the ability to use digital tools and technologies effectively?

      Correct Answer: digital literacy

      Q5.
      Which of the following is an example of effective netiquette?

      using slang in a professional email
      Correct answer: respecting others' opinions in an online discussion
      sending incomplete messages
      overusing emojis in a workplace chat

      Q6.
      Match each term to its description:

      Correct Answer:formal communication,a style of communication that avoids informal expressions
      Correct Answer:professional tone,clear, respectful and appropriate language used in the workplace
      Correct Answer:slang,casual language often used with friends or family
      Correct Answer:emojis,symbols or images used to express emotions, often informal

      To help you plan your 10 computing lesson on: Skills for the world of work, download all teaching resources for free and adapt to suit your pupils' needs...