New
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Lesson 3 of 9
  • Year 10

Skills for the world of work

I can identify the communication skills required to develop a positive online presence within the workplace.

Lesson 3 of 9
New
New
  • Year 10

Skills for the world of work

I can identify the communication skills required to develop a positive online presence within the workplace.

Lesson details

Key learning points

  1. collaboration platforms are used for project management, sharing documents, task tracking and team updates
  2. communication platforms are used for meetings, messaging and discussions
  3. netiquette refers to the rules for communicating respectfully and appropriately online
  4. digital literacy, communication, collaboration and teamwork are all essential skills for the modern workplace

Keywords

  • Communication - sharing information

  • Netiquette - rules for communicating respectfully and appropriately online

Common misconception

Communication in the workplace is the same as communication with family or friends.

Communication in the workplace should be formal and professional. Slang language, abbreviations and emojis should be avoided.


To help you plan your year 10 computing lesson on: Skills for the world of work, download all teaching resources for free and adapt to suit your pupils' needs...

Model conversations face-to-face that people have when communicating via technology. Pupils might reconsider how they present themselves online compared to face-to-face.
Teacher tip

Equipment

Licence

This content is © Oak National Academy Limited (2025), licensed on Open Government Licence version 3.0 except where otherwise stated. See Oak's terms & conditions (Collection 2).

Lesson video

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Prior knowledge starter quiz

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6 Questions

Q1.
What term describes the quality of something being easy to use, easy to understand and physically reachable?

Correct Answer: accessibility, accessible

Q2.
What is the purpose of assistive technologies?

to replace traditional communication methods
to improve IT system performance
Correct answer: to help individuals with disabilities engage in digital environments
to limit collaboration opportunities

Q3.
Which tool is best for virtual face-to-face communication?

instant messaging
Correct answer: video conferencing
email
discussion forums

Q4.
Arrange these steps for ensuring accessibility on communication platforms into the correct order:

1 - Identify user needs.
2 - Implement accessibility features.
3 - Test the platform's usability.
4 - Provide training for users.

Q5.
What term describes the practice of including different types of people and treating them all fairly and equally?

Correct Answer: inclusivity, inclusive

Q6.
Which of the following is NOT an assistive technology?

braille displays
eye-tracking devices
adaptive keyboards
Correct answer: antivirus software

Assessment exit quiz

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6 Questions

Q1.
What term refers to the rules for communicating respectfully and appropriately online?

Correct Answer: netiquette

Q2.
Match each communication platform to its primary use:

Correct Answer:email,sending formal messages

sending formal messages

Correct Answer:video conferencing,hosting virtual meetings

hosting virtual meetings

Correct Answer:messaging apps,instant communication

instant communication

Correct Answer:discussion forums,facilitating group discussions

facilitating group discussions

Q3.
What are collaboration platforms primarily used for?

Correct answer: sharing documents, tracking tasks and managing projects
hosting online meetings
sending informal messages
playing team-building games

Q4.
What term refers to the ability to use digital tools and technologies effectively?

Correct Answer: digital literacy

Q5.
Which of the following is an example of effective netiquette?

using slang in a professional email
Correct answer: respecting others' opinions in an online discussion
sending incomplete messages
overusing emojis in a workplace chat

Q6.
Match each term to its description:

Correct Answer:formal communication,a style of communication that avoids informal expressions

a style of communication that avoids informal expressions

Correct Answer:professional tone,clear, respectful and appropriate language used in the workplace

clear, respectful and appropriate language used in the workplace

Correct Answer:slang,casual language often used with friends or family

casual language often used with friends or family

Correct Answer:emojis,symbols or images used to express emotions, often informal

symbols or images used to express emotions, often informal