1. Who are we?
We are Oak National Academy Limited, often just called Oak. We support pupils like you, and your teachers so you can get the highest quality education. We work with teachers and other experts to make lessons you can view online, and provide your teachers with help to plan and deliver your lessons.
There is other information which we also collect that is not personal data. We explain more about data later in this policy.
We check this policy is correct regularly and update it when we make any changes.
3. Where do we get your personal data from?
We get your personal data from you. Only you can give us your personal data.
We collect your personal data in different ways. This might be when:
- You use our website - using an electronic device (this might be your phone, tablet, TV, laptop or desktop computer). We collect some information automatically.
- You contact us through the chat feature or the help centre on our website - to ask a question or get help, for example, you might have problems playing one of our videos.
- You email us - you might email us using one of the email addresses found on our website.
- You contact us through one of our social media channels - for example, Facebook, Twitter or Instagram.
4. What data do we collect?
Some of the data we collect is personal data and some is not.
When you get in touch with us via email, our chat feature, our help centre or our social media channels, you may give us your name and email address and additional information. This may all be personal data.
When you use our website a small text file will be downloaded onto your device. This is a cookie. It stores information such as the device you are using and what pages you look at.
Without cookies our website may not function properly and would not be as secure. Other cookies help us know when you come back to our website again so you get a good experience with us and so that we can improve our website for everyone.
When you visit our website for the first time, you are asked to choose whether you agree to us storing all of these cookies or just ones which are necessary for our website to work properly. If you are not sure which to choose, please ask your parent, carer or teacher to help you decide. We explain more about cookies for them in our Cookies Policy on our website.
If we do collect data about you via our cookies, we do not keep any which can identify who you are. We only keep data which is not personal data. This might be your Internet Protocol (IP) address (which could show your approximate location, such as which town you’re in), which pages you look at, the lessons you viewed or the time you spent on our website.
5. What do we do with your personal data?
We use your personal data to help answer the questions you have asked us about our website. If you ask us a question we will use your email address to answer it.
If you take part in a quiz in one of our classrooms, we only collect your answers, marks and total scores, but no personal data. We use this information to improve our lessons and ensure that our quizzes provide you with the best possible learning experience.
We use other data to improve our website for everyone. Before we use that data, we always remove anything which might identify you - for example, we would anonymise your IP address, so that we cannot tell where you are using our website.
We look after your personal data very carefully. We store it on our secure systems or on websites, which we have checked so that we know they are safe. Only people who work for us or who have permission from us can see your information. We never share your information unless you tell us we can, or if the law says we can. For example, we may try to get in touch with your school, if we are worried about your safety or well-being. We have all done safeguarding training which means we know how to keep you and your data safe.
6. How long do we keep your personal data?
We only keep your personal data for as long as we need it or as long as the law says we must keep it. If we know you are a child or young person we will usually only keep your personal data for two weeks. This is long enough to make sure we can answer your questions. After that we don’t need your personal data anymore so we delete it.
The only time we will keep your personal data for longer is if we are worried about you and need to make sure you are safe under our Safeguarding Statement.
7. What rights do you have?
You have the same rights as adults when it comes to your personal data. These include the right to see what data we have about you, the right to correct your data if it is wrong and the right to ask us to delete your data. You can find out about all of the rights you have.
Your parent or carer will normally look after your rights until you reach the age of about 13. Ask them or your teacher for help to find out the answers to your questions - or contact us.
8. How can you get in touch with us?
If you want to know more about what personal data we have about you, or you want to ask a question, you can email us. If you are under 13 your parent, carer or teacher can help you to do this. If you are 13 or over you can email our Data Protection Officer. Her name is Jayne Taylor and you can email her at dpo@the national.academy.
Make sure you talk about this with your parent, carer or teacher first so they know you are going to contact us. Copy them into any emails you send us.