Choose exam board for KS4 Computer Science (GCSE)
Choose exam board for KS4 English
Choose exam board for KS4 French
Choose exam board for KS4 Geography
Choose exam board for KS4 German
Choose exam board for KS4 History
Choose tier for KS4 Maths
Choose exam board for KS4 Music
Choose exam board for KS4 Physical education (GCSE)
Choose exam board for KS4 Religious education (GCSE)
Choose exam board for KS4 Spanish

      Lesson details

      Learning outcome

      I can explain how I can manage and resolve conflicts with others in a healthy way.

      Key learning points

      1. Conflicts often happen when one person doesn't feel understood.
      2. Its possible to show you understand the other person without agreeing with them.
      3. You can also talk about how you feel and own your emotions in a conflict.
      4. Remember, you can take time to calm down before coming back to resolve a conflict.

      Keywords

      • Conflict - a disagreement between two or more people

      • Relationship - the way in which two or more people are connected

      • Respect - being considerate of others and the world around you; treating people fairly and how you would like to be treated

      • Feelings - our thoughts and opinions about things, like feeling proud of our drawing or feeling worried about a test

      • Resolve - to find a way to fix a problem

      Common misconception

      A conflict can only be resolved if we agree with the person we've had conflict with.

      There are lots of different ways that a conflict can be resolved. In some cases, someone could agree with the other. In others, they could agree to disagree or agree to take some time apart from each other.

      Teacher tip

      Encourage pupils to reflect on a conflict they have experienced, or a conflict they're aware of. Ask them to reflect on their role in the conflict and what they could do differently next time.

      Content guidance

      Depiction or discussion of sensitive content

      Depiction or discussion of peer pressure or bullying

      Supervision

      Adult supervision recommended

      Licence

      This content is © Oak National Academy Limited (2026), licensed on Open Government Licence version 3.0
      except where otherwise stated. See Oak's terms & conditions
      (Collection 2).

      Lesson video

      Loading...

      Prior knowledge starter quiz

      6 Questions

      Q1.
      Match the words with their definition.

      Correct Answer:listen,to hear and try to understand what someone is saying

      to hear and try to understand what someone is saying

      Correct Answer:sensation,a feeling in our bodies or on our skin

      a feeling in our bodies or on our skin

      Correct Answer:respond,what we do after something has happened

      what we do after something has happened

      Correct Answer:metaphor,describing how we feel as something else, like an object

      describing how we feel as something else, like an object

      Q2.
      When we what someone has said, we state the key points of what someone has said.

      Correct Answer: summarise

      Q3.
      Which statements are true?

      Correct answer: Feelings can help us learn about ourselves and others.
      There are only a few words that can help us to describe how we feel.
      We should not share how we feel with others because it can make others unhappy.
      Correct answer: All feelings are valid, no matter whether they're good or bad feelings.

      Q4.
      Self-esteem is ...

      being thankful for what you have
      good, encouraging thoughts or comments
      Correct answer: confidence in your own ability
      bad, unkind thoughts or comments

      Q5.
      How can we look after our mental health?

      Correct answer: by looking after our physical health
      by keeping our feelings to ourselves
      Correct answer: by talking to people we trust about our feelings
      by spending hours on a screen
      Correct answer: by feeling grateful for what we have

      Q6.
      If we feel nervous about something we can take deep , break it down into smaller steps and talk about it with someone we trust.

      Correct Answer: breaths

      5 Questions

      Q1.
      Match the words with their definition.

      Correct Answer:conflict,when people have a serious disagreement with each other

      when people have a serious disagreement with each other

      Correct Answer:relationship,the way in which two or more people are connected

      the way in which two or more people are connected

      Correct Answer:feelings,different ways that we experience emotions like sadness and happiness

      different ways that we experience emotions like sadness and happiness

      Q2.
      Which statements are true?

      Correct answer: Conflicts often happen when one person doesn't feel understood.
      A conflict can only be resolved if we agree with the other person.
      Correct answer: We can 'agree to disagree' in some conflicts.
      It's ok to ignore our feelings during a conflict to make the other person happy.

      Q3.
      In any conflict, it's important that we show to the other person and that they do the same to us.

      Correct Answer: respect

      Q4.
      When we resolve a conflict, we...

      win the conflict
      make the conflict worse
      Correct answer: find a way to fix the problem
      end the relationship

      Q5.
      How can we deal with a conflict in a healthy way?

      Correct answer: walk away and take time to calm down
      shout at the other person
      Correct answer: listen to what the other person says
      Correct answer: explain how we feel
      tell them we agree with them, even if this isn't true

      To help you plan your 7 RSHE (PSHE) lesson on: Managing conflict, download all teaching resources for free and adapt to suit your pupils' needs...