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      How is the financial system changing in a digital era?

      Lesson details

      Learning outcome

      I can explain how banking has changed over time and what effect these changes are having on society.

      Key learning points

      1. Banking in the UK has evolved from traditional branch services to widespread online banking.
      2. Technological advances such as ATMs, debit cards and mobile apps have transformed financial management.
      3. This shift has increased risks, notably online fraud and challenges linked to an ageing population.
      4. Online banking has improved accessibility for some people but also deepened the digital divide.
      5. Government initiatives now focus on regulation, education and community support to address these issues.

      Keywords

      • Online banking - a secure place to store, manage and access money, allowing deposits, withdrawals, transfers and payments through the internet

      • Online fraud - when someone acts, lies or breaks trust to gain money or cause a loss through the internet

      Common misconception

      Older people cannot use online banking at all.

      With the right support and training, many older people have adapted very well to online banking. It is prejudiced to assume all older people struggle.

      Teacher tip

      Before starting the main activities, ask pupils to share one way they, or someone they know, use banking today. Write a few examples on the board. This builds an instant connection between pupils' real lives and the topic and makes the changes in banking feel more meaningful and relatable.

      Content guidance

      Depiction or discussion of discriminatory behaviour

      Depiction or discussion of sensitive content

      Supervision

      Adult supervision recommended

      Licence

      This content is © Oak National Academy Limited (2025), licensed on Open Government Licence version 3.0
      except where otherwise stated. See Oak's terms & conditions
      (Collection 2).

      Lesson video

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      Prior knowledge starter quiz

      6 Questions

      Q1.
      Match the definition with the keyword

      Correct Answer:money borrowed that must be paid back,loan

      loan

      Correct Answer:money that earns more money over time,savings

      savings

      Correct Answer:a plan to manage your money and spending,budget

      budget

      Q2.
      What is considered a financial skill?

      Correct answer: understanding interest rates
      understanding computer programming
      understanding website design
      understanding online shopping

      Q3.
      If you spend more money than you have, you will go into ...

      Correct Answer: debt

      Q4.
      Which group might find it harder to use modern financial tools like online banking without support?

      young people
      Correct answer: elderly people
      athletic people

      Q5.
      Order these words to make a full sentence about banking online.

      1 - Banking
      2 - apps
      3 - are now
      4 - more
      5 - popular than
      6 - visiting
      7 - banks.

      Q6.
      What is an example of earning income?

      paying a bill
      Correct answer: receiving wages
      buying groceries
      transferring money to a friend

      6 Questions

      Q1.
      Match the word with its definition.

      Correct Answer:online banking,a secure place to manage money through the internet

      a secure place to manage money through the internet

      Correct Answer:ATM,a machine first introduced in the 1960s to withdraw cash

      a machine first introduced in the 1960s to withdraw cash

      Correct Answer:online fraud,a criminal act to steal money via the internet

      a criminal act to steal money via the internet

      Q2.
      Online banking has helped people living in areas access financial services more easily.

      Correct Answer: rural, village, remote

      Q3.
      What is an example of a technological advance that transformed banking?

      cheques
      Correct answer: debit cards
      interviews at banks
      printed telephone books

      Q4.
      Which statement is correct about older people and online banking?

      Older people cannot use online banking at all.
      Older people cannot use phones and therefore cannot bank online.
      Correct answer: Some older people have adapted well to online banking.
      Most banks do not allow older people to open accounts.

      Q5.
      Increased use of technology in banking has widened the digital for some groups in society.

      Correct Answer: divide

      Q6.
      Which UK Government initiative helps protect people from online fraud?

      Correct answer: strict refund rules for banks
      higher fees for cash withdrawals
      lower interest on credit cards
      using your mobile data for banking apps

      To help you plan your 11 citizenship lesson on: How is the financial system changing in a digital era?, download all teaching resources for free and adapt to suit your pupils' needs...