New
New
Year 11

Healthcare clinics, drop-in centres and online services

I can describe what local clinics, drop-in centres and online services offer, and assess their suitability for my needs.

New
New
Year 11

Healthcare clinics, drop-in centres and online services

I can describe what local clinics, drop-in centres and online services offer, and assess their suitability for my needs.

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These resources were created for remote use during the pandemic and are not designed for classroom teaching.

Lesson details

Key learning points

  1. Local clinics offer health services for various needs.
  2. Drop-in centres provide immediate support without appointments.
  3. Online services can be accessed for health advice and consultations.
  4. Choosing the right service depends on individual needs.

Keywords

  • Clinic - a healthcare facility where patients receive medical treatment or advice

  • Online services - in this context, health services that can be accessed via the internet for advice and consultations

  • Drop-in centre - a place where individuals can receive immediate help and services without an appointment

Common misconception

All clinics offer the same services.

Different clinics specialise in different types of health services. It's important to understand what each clinic offers.


To help you plan your year 11 RSHE (PSHE) lesson on: Healthcare clinics, drop-in centres and online services, download all teaching resources for free and adapt to suit your pupils' needs...

It would be helpful for pupils to have a local map displayed of where the nearest urgent care walk-in centre is. This could also be compared to where the hospital is as part of the discussion about when emergency care is needed.
Teacher tip

Equipment

Content guidance

  • Depiction or discussion of sensitive content
  • Depiction or discussion of sexual content

Supervision

Adult supervision required

Licence

This content is © Oak National Academy Limited (2025), licensed on Open Government Licence version 3.0 except where otherwise stated. See Oak's terms & conditions (Collection 2).

Lesson video

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Prior knowledge starter quiz

Download quiz pdf

6 Questions

Q1.
Which of the following is a service provided by a GP surgery?
tooth extraction
Correct answer: managing long-term conditions
eye tests
plaque removal
Q2.
When should you visit an NHS dentist rather than a GP?
when you have a sore throat and fever
Correct answer: when you need a check-up or have toothache
when you need a prescription for antibiotics
when you have an unexplained skin rash
when you have a wound that needs stitches
Q3.
is when a person seeks support without needing a professional to refer them.
Correct Answer: Self-referral
Q4.
Match the words to the correct definitions.
Correct Answer:antibodies,disease-fighting proteins that play a role in the immune system

disease-fighting proteins that play a role in the immune system

Correct Answer:vaccination,the process of receiving a vaccine

the process of receiving a vaccine

Correct Answer:immunisation,the process of becoming immune to a disease

the process of becoming immune to a disease

Correct Answer:melanoma,a type of skin cancer that starts in cells that make skin colour

a type of skin cancer that starts in cells that make skin colour

Q5.
Which statement is incorrect?
You should apply sunscreen with at least SPF 30 and reapply it every two hours.
Correct answer: You can’t get sunburnt on a cloudy day as there's no UV rays.
Wearing a hat, sunglasses and covering your skin helps protect against UV rays.
Sunburn increases your risk of skin cancer later in life.
Staying in the shade during peak sun hours helps prevent sun damage.
Q6.
Just like we take care of our physical health, it's important to look after our health too, especially during stressful or challenging times in life.
Correct Answer: mental

Assessment exit quiz

Download quiz pdf

6 Questions

Q1.
Match the words to the definitions.
Correct Answer:clinic,healthcare facility where patients receive medical treatment or advice

healthcare facility where patients receive medical treatment or advice

Correct Answer:drop-in centre,a place where individuals can receive help without an appointment

a place where individuals can receive help without an appointment

Correct Answer:online services,health services that can be accessed via the internet

health services that can be accessed via the internet

Q2.
Match the symptom or need to the appropriate clinic.
Correct Answer:contraception advice,sexual health clinic

sexual health clinic

Correct Answer:collect prescription,pharmacy

pharmacy

Correct Answer:sprained ankle,urgent treatment centre

urgent treatment centre

Correct Answer:anxiety or depression,mental health clinic

mental health clinic

Correct Answer:emergency care,accident and emergency

accident and emergency

Correct Answer:long-term health condition,GP surgery

GP surgery

Q3.
Which of the following would you not go to an urgent treatment centre for?
skin infections or rashes
high temperature but otherwise well
minor eye injuries or infections
Correct answer: chest pain or difficulty breathing
minor burns or scalds
Q4.
A clinic or an urgent treatment centre do not require appointments in advance.
Correct Answer: walk-in, drop-in
Q5.
Match the condition to whether you would see a nurse, GP or pharmacist.
Correct Answer:diagnosis of illness,GP

GP

Correct Answer:wound dressing,nurse

nurse

Correct Answer:repeat prescription fulfilment,pharmacist

pharmacist

Correct Answer:prescribe medication,GP

GP

Correct Answer:blood test,nurse

nurse

Q6.
Which of these is not an online service?
video call appointments
web chat support
text message reminders
online booking portal
Correct answer: taking blood samples