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      Healthcare clinics, drop-in centres and online services

      Lesson details

      Learning outcome

      I can describe what local clinics, drop-in centres and online services offer, and assess their suitability for my needs.

      Key learning points

      1. Local clinics offer health services for various needs.
      2. Drop-in centres provide immediate support without appointments.
      3. Online services can be accessed for health advice and consultations.
      4. Choosing the right service depends on individual needs.

      Keywords

      • Clinic - a healthcare facility where patients receive medical treatment or advice

      • Online services - in this context, health services that can be accessed via the internet for advice and consultations

      • Drop-in centre - a place where individuals can receive immediate help and services without an appointment

      Common misconception

      All clinics offer the same services.

      Different clinics specialise in different types of health services. It's important to understand what each clinic offers.

      Teacher tip

      It would be helpful for pupils to have a local map displayed of where the nearest urgent care walk-in centre is. This could also be compared to where the hospital is as part of the discussion about when emergency care is needed.

      Content guidance

      Depiction or discussion of sensitive content

      Depiction or discussion of sexual content

      Supervision

      Adult supervision required

      Licence

      This content is © Oak National Academy Limited (2025), licensed on Open Government Licence version 3.0
      except where otherwise stated. See Oak's terms & conditions
      (Collection 2).

      Lesson video

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      Prior knowledge starter quiz

      6 Questions

      Q1.
      Which of the following is a service provided by a GP surgery?

      tooth extraction
      Correct answer: managing long-term conditions
      eye tests
      plaque removal

      Q2.
      When should you visit an NHS dentist rather than a GP?

      when you have a sore throat and fever
      Correct answer: when you need a check-up or have toothache
      when you need a prescription for antibiotics
      when you have an unexplained skin rash
      when you have a wound that needs stitches

      Q3.
      is when a person seeks support without needing a professional to refer them.

      Correct Answer: Self-referral

      Q4.
      Match the words to the correct definitions.

      Correct Answer:antibodies,disease-fighting proteins that play a role in the immune system

      disease-fighting proteins that play a role in the immune system

      Correct Answer:vaccination,the process of receiving a vaccine

      the process of receiving a vaccine

      Correct Answer:immunisation,the process of becoming immune to a disease

      the process of becoming immune to a disease

      Correct Answer:melanoma,a type of skin cancer that starts in cells that make skin colour

      a type of skin cancer that starts in cells that make skin colour

      Q5.
      Which statement is incorrect?

      You should apply sunscreen with at least SPF 30 and reapply it every two hours.
      Correct answer: You can’t get sunburnt on a cloudy day as there's no UV rays.
      Wearing a hat, sunglasses and covering your skin helps protect against UV rays.
      Sunburn increases your risk of skin cancer later in life.
      Staying in the shade during peak sun hours helps prevent sun damage.

      Q6.
      Just like we take care of our physical health, it's important to look after our health too, especially during stressful or challenging times in life.

      Correct Answer: mental

      6 Questions

      Q1.
      Match the words to the definitions.

      Correct Answer:clinic,healthcare facility where patients receive medical treatment or advice

      healthcare facility where patients receive medical treatment or advice

      Correct Answer:drop-in centre,a place where individuals can receive help without an appointment

      a place where individuals can receive help without an appointment

      Correct Answer:online services,health services that can be accessed via the internet

      health services that can be accessed via the internet

      Q2.
      Match the symptom or need to the appropriate clinic.

      Correct Answer:contraception advice,sexual health clinic

      sexual health clinic

      Correct Answer:collect prescription,pharmacy

      pharmacy

      Correct Answer:sprained ankle,urgent treatment centre

      urgent treatment centre

      Correct Answer:anxiety or depression,mental health clinic

      mental health clinic

      Correct Answer:emergency care,accident and emergency

      accident and emergency

      Correct Answer:long-term health condition,GP surgery

      GP surgery

      Q3.
      Which of the following would you not go to an urgent treatment centre for?

      skin infections or rashes
      high temperature but otherwise well
      minor eye injuries or infections
      Correct answer: chest pain or difficulty breathing
      minor burns or scalds

      Q4.
      A clinic or an urgent treatment centre do not require appointments in advance.

      Correct Answer: walk-in, drop-in

      Q5.
      Match the condition to whether you would see a nurse, GP or pharmacist.

      Correct Answer:diagnosis of illness,GP

      GP

      Correct Answer:wound dressing,nurse

      nurse

      Correct Answer:repeat prescription fulfilment,pharmacist

      pharmacist

      Correct Answer:prescribe medication,GP

      GP

      Correct Answer:blood test,nurse

      nurse

      Q6.
      Which of these is not an online service?

      video call appointments
      web chat support
      text message reminders
      online booking portal
      Correct answer: taking blood samples

      To help you plan your 11 RSHE (PSHE) lesson on: Healthcare clinics, drop-in centres and online services, download all teaching resources for free and adapt to suit your pupils' needs...