What are our rights as consumers?
I can explain my consumer rights and the role of Trading Standards.
- Year 9
What are our rights as consumers?
I can explain my consumer rights and the role of Trading Standards.
Lesson details
Key learning points
- Consumers have the right to receive goods and services that are safe, satisfactory quality and accurately described.
- The Consumer Rights Act (2015) ensures protection against faulty or misleading products.
- Trading Standards enforces these laws by investigating complaints and holding businesses accountable.
- If a seller refuses to resolve an issue, legal action can be taken.
- Understanding our rights empowers us to be critical consumers who make informed choices.
Keywords
Consumer - someone who buys goods or services for their own use, rather than to sell or use for business
Trading Standards - a government service in the UK that protects consumers from unfair, unsafe or dishonest business practices; it makes sure that businesses follow the law when selling goods and services
Common misconception
You have no protection after 30 days of purchasing goods and services.
After 30 days, a replacement, repair or credit can be given (except for food items like milk). A discount or a refund could also still be given. There is some level of protection up to six months after you purchased something with no extra guarantee.
Equipment
Content guidance
- Depiction or discussion of discriminatory behaviour
- Depiction or discussion of sensitive content
Supervision
Adult supervision recommended
Licence
Lesson video
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Prior knowledge starter quiz
6 Questions
Q1.The Policy Committee (MPC) sets the Bank of England base rate, influencing savings, borrowing and inflation.
Q2.Match the word to the correct definition.
Q3.If someone is careful about their purchases and does not buy things on impulse, they are called a …
Q4.What type of investments provide stable growth for risk-averse investors?
Q5.Which of the following statements is true about investments like stocks, bonds, funds, property, commodities and cryptocurrency?
Q6.Which of the following actions involve being a critical consumer?
Assessment exit quiz
6 Questions
Q1.What rights do consumers have?
Q2.The Rights Act (2015) ensures protection against faulty or misleading products.
Q3.Match the words to the correct definition.
