What are our rights as consumers?
Lesson details
Learning outcome
I can explain my consumer rights and the role of Trading Standards.
Key learning points
- Consumers have the right to receive goods and services that are safe, satisfactory quality and accurately described.
- The Consumer Rights Act (2015) ensures protection against faulty or misleading products.
- Trading Standards enforces these laws by investigating complaints and holding businesses accountable.
- If a seller refuses to resolve an issue, legal action can be taken.
- Understanding our rights empowers us to be critical consumers who make informed choices.
Keywords
Consumer - someone who buys goods or services for their own use, rather than to sell or use for business
Trading Standards - a government service in the UK that protects consumers from unfair, unsafe or dishonest business practices; it makes sure that businesses follow the law when selling goods and services
Common misconception
You have no protection after 30 days of purchasing goods and services.
After 30 days, a replacement, repair or credit can be given (except for food items like milk). A discount or a refund could also still be given. There is some level of protection up to six months after you purchased something with no extra guarantee.
Teacher tip
Research local businesses that have been shut down or penalised by Trading Standards to make the learning more relevant to your class. You could also study the Consumer Rights Act (2015) in more detail by giving different scenarios and allowing your class the opportunity to reflect on the Act.
Content guidance
Depiction or discussion of discriminatory behaviour
Depiction or discussion of sensitive content
Supervision
Adult supervision recommended
Licence
Lesson video
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Prior knowledge starter quiz
6 Questions
Q1.The Policy Committee (MPC) sets the Bank of England base rate, influencing savings, borrowing and inflation.
Q2.Match the word to the correct definition.
Q3.If someone is careful about their purchases and does not buy things on impulse, they are called a …
Q4.What type of investments provide stable growth for risk-averse investors?
Q5.Which of the following statements is true about investments like stocks, bonds, funds, property, commodities and cryptocurrency?
Q6.Which of the following actions involve being a critical consumer?
Assessment exit quiz
6 Questions
Q1.What rights do consumers have?
Q2.The Rights Act (2015) ensures protection against faulty or misleading products.
Q3.Match the words to the correct definition.
Q4.What can a consumer do if a seller refuses to fix a problem?
Q5.Fill in the blank: Consumers have some level of protection up to after you purchased something with no extra guarantee.
Q6.Why is it important to understand our rights as consumers?
To help you plan your 9 citizenship lesson on: What are our rights as consumers?, download all teaching resources for free and adapt to suit your pupils' needs...
To help you plan your 9 citizenship lesson on: What are our rights as consumers?, download all teaching resources for free and adapt to suit your pupils' needs.
The starter quiz will activate and check your pupils' prior knowledge, with versions available both with and without answers in PDF format.
We use learning cycles to break down learning into key concepts or ideas linked to the learning outcome. Each learning cycle features explanations with checks for understanding and practice tasks with feedback. All of this is found in our slide decks, ready for you to download and edit. The practice tasks are also available as printable worksheets and some lessons have additional materials with extra material you might need for teaching the lesson.
The assessment exit quiz will test your pupils' understanding of the key learning points.
Our video is a tool for planning, showing how other teachers might teach the lesson, offering helpful tips, modelled explanations and inspiration for your own delivery in the classroom. Plus, you can set it as homework or revision for pupils and keep their learning on track by sharing an online pupil version of this lesson.
Explore more key stage 3 citizenship lessons from the How can we manage money well? unit, dive into the full secondary citizenship curriculum, or learn more about lesson planning.