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      Developing an understanding of 'Front Desk' through rich discussions

      Lesson details

      Learning outcome

      I can discuss the main ideas of ‘Front Desk’.

      Key learning points

      1. ‘Front Desk’ is a fictional novel, inspired by the author’s childhood.
      2. The text explores complex themes including racism, bullying, poverty and justice
      3. The text shares with readers the importance of tolerance and diversity.
      4. Throughout the text, Mia notices how people are judged based on their race, ethnicity or social status.

      Keywords

      • Immigrant - An immigrant is a person who comes to live permanently in a foreign country.

      • Prejudice - Prejudice is holding unfair and unreasonable opinions or feelings based on limited thought and knowledge.

      • Discrimination - Discrimination means treating a person or group of people differently and unfairly because of a certain characteristic.

      • Theme - A theme is a big idea, topic or message that recurs within a story.

      Common misconception

      Everyone is treated fairly and equally.

      By exploring the text and reading the author's note, it is clear that not everyone has equal rights. Pupils could explore charities like Amnesty International who campaign for equality.

      Teacher tip

      Pupils must have read the text in advance of this lesson. It will be useful if pupils have an understanding of discrimination and prejudice before the session. This can be addressed within a PSHE lesson or group discussion.

      Equipment

      You need a copy of the 2021 Knights Of edition of ‘Front Desk’, written by Kelly Yang, illustrated by Maike Plenzke, for this lesson.

      Content guidance

      Depiction or discussion of discriminatory behaviour

      Depiction or discussion of peer pressure or bullying

      Depiction or discussion of violence or suffering

      Supervision

      Adult supervision recommended

      Licence

      This content is © Oak National Academy Limited (2026), licensed on Open Government Licence version 3.0
      except where otherwise stated. See Oak's terms & conditions
      (Collection 2).

      Lesson video

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      Prior knowledge starter quiz

      6 Questions

      Q1.
      What is a suitable definition of a memoir?

      a genre in which oral stories are shared and passed down over time
      Correct answer: a historical account or biography written from personal knowledge
      a brief description accompanying an image

      Q2.
      What person perspective are memoirs written from?

      Correct answer: first person perspective
      second person perspective
      third person perspective

      Q3.
      Based on its title, is the book 'What are Refugees and Migrants?' likely to be fiction or non-fiction?

      fiction
      Correct answer: non-fiction

      Q4.
      True or false? Fiction texts contain imaginary or made-up events.

      Correct Answer: True, true

      Q5.
      Match the following terms of elements usually found in a fictional text to their definitions.

      Correct Answer:character,a person or an animal in a story
      Correct Answer:setting,where the story takes place
      Correct Answer:plot,what happens in the story

      Q6.
      What is a suitable definition of immigration?

      a consideration and interpretation of a reading experience
      the way in which living things change and develop over millions of years
      Correct answer: the act of living permanently in a foreign country

      6 Questions

      Q1.
      Match the keywords to their definitions.

      Correct Answer:immigrant,a person who comes to live permanently in a foreign country
      Correct Answer:prejudice,holding unfair and unreasonable opinions based on limited knowledge
      Correct Answer:theme,a big idea, topic or message that recurs within a story

      Q2.
      Who is the author of 'Front Desk'?

      Correct Answer: Kelly Yang, kelly yang, Kelly yang, kelly Yang

      Q3.
      How would you best describe discrimination?

      the act of supporting or promoting a cause, idea, or person
      Correct answer: treating a person unfairly because of a certain characteristic
      an effect on the character or behaviour of someone else

      Q4.
      Which of the following are examples of discrimination?

      He admitted to breaking the vase without being asked.
      Correct answer: They laughed when she spoke, mocking her accent.
      She told the truth about her mistake, even though it was hard.
      Correct answer: He didn't get picked because of his disability.
      He returned the lost wallet with all the money inside.

      Q5.
      Put the following events in the order they occur in the story.

      1 - Mia's family arrive in the United States.
      2 - Mia takes it upon herself to manage the front desk for the first time.
      3 - The washing machine breaks. Mr Yao blames Mia's parents.
      4 - Mia gets a C- in her first writing assignment. She is dispirited.
      5 - Mia finds a way to save the motel from being sold. Her family are the new owners

      Q6.
      True or false? Life was fair for Mia and her family.

      Correct Answer: False, false

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